Privacy Policy

1. Who we are

This policy is from Smart Center AI LLC ("Smart Center AI", "we", "us"). Our address is 11793 Westview Pkwy, San Diego, CA 92126.

You can reach us at [email protected] or (951) 720-4017.

We build AI receptionists for local home service businesses. This policy covers our websites, our demo phone line, and the calls and texts we send you. It is written for the business owners and staff who contact us.

2. What we collect

We collect the following.

• What you give us in our form: your name, business phone number, email address, your business name, your trade, and your business website if you add it.
• The demo call: the phone number you call from, what you say, and what our AI says back. Calls to the demo line are recorded for quality purposes.
• Calls and texts with us: the content of the messages and details such as time and delivery status.
• If you become a customer: details about your business such as your services, service area, hours and calendar, and billing information. Card payments are handled by our payment provider, and we do not store full card numbers.
• Automatically: your device type, browser, IP address, the pages you view and when, and the address you used to reach our page, which can include ad campaign details. Our hosting provider, and the analytics and advertising tools described under Cookies, collect this for us.

The calculator on our page runs in your browser. The numbers you type into it are not sent to us.

3. How we use it

• Set up and run your demo, and show you the next screen.
• Call or text you about your demo.
• Follow up about our service, answer questions, and set up and support customers.
• Keep our service secure, stop spam and abuse, and fix problems.
• Improve our demo and our AI receptionist.
• Meet legal duties and handle legal claims.

4. The AI demo and call recording

Our demo line is answered by an AI voice agent, not a person. It tells you so at the start of the call.

Calls to the demo line are recorded for quality purposes. We use the recordings to run the demo, to check how the AI performed, and to improve it. Please do not give sensitive information such as card numbers or government ID numbers on the demo call.

5. Calls and text messages

When you send our form, you agree that Smart Center AI LLC can call and text you about your demo at the phone number you gave. You do not have to agree to buy anything from us.

The messages we send are demo instructions and follow-up messages about your demo and our service. We do not send marketing texts.

How often you get messages varies. Message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. You can also tell us to stop calling you.

We do not share mobile information with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent are not shared with any third party.

6. Who we share it with

We share personal information only with the following.

• Service providers that work for us: our customer-management and messaging provider, our voice and AI providers, our workflow automation provider, our hosting provider, and the analytics and advertising providers described under Cookies. They may use your information only to provide their service to us.
• Authorities and other parties when the law requires it, or to protect our rights, our customers or others from harm.
• A buyer or successor if we sell or merge the business.

We do not sell your personal information for money.

7. Cookies, analytics and advertising

Our pages and our form use cookies and similar technology to load the page and the form, keep the form secure and block bots, count visits, and measure and improve our ads. This includes analytics tools and advertising pixels from the platforms where we advertise. They can see that you visited our page and what you did on it, and may link that to your account on their platform. We also send Meta a scrambled (hashed) version of your email address and phone number, and whether you became a lead, booked an appointment or became a customer, so it can measure our ads.

You can block or delete cookies in your browser settings, though parts of the page may stop working.

Advertising tools and your California choices. Our advertising tools receive your IP address, cookie identifiers, the pages you view and your device details, so we can measure and improve our ads. California law may treat this as "sharing" personal information for advertising. To opt out, email [email protected] with the subject "Do Not Sell or Share". We will stop within 15 business days. We do not knowingly sell or share the personal information of anyone under 16.

8. How long we keep it

We keep the details you give in our form and the recordings of your demo call for 365 days, then we delete them or remove what identifies you. If you become a customer, we keep your account information while you are a customer and for as long as the law requires.

9. Keeping it safe

We use reasonable safeguards to protect your information. No system is perfectly secure, so we cannot promise absolute security.

10. Your choices and rights

You can do the following at any time.

• Stop texts by replying STOP. Stop calls by telling us.
• Ask us what personal information we hold about you, ask us to correct it, or ask us to delete it.

If you live in California, the law also gives you the right to know what we collect, use and share, to delete and correct your information, to opt out of the sale or sharing of your information, and to not be treated worse for using these rights. Our use of advertising tools may count as "sharing" under California law. To opt out, email us.

To use a right, email [email protected]. We may need to confirm it is you. We answer within 45 days. You can ask someone to act for you, and we may ask for proof they can.

11. Business audience

Our service is for business owners. It is not for anyone under 18, and we do not knowingly collect information from anyone under 18.

12. Changes to this policy

We may update this policy. We will post the new version here with a new date at the top. If a change is important, we will take reasonable steps to tell you.

13. Contact us

Questions or requests: Smart Center AI LLC, 11793 Westview Pkwy, San Diego, CA 92126, [email protected], (951) 720-4017.