Terms of Service

1. Agreeing to these terms

These terms are between you and Smart Center AI LLC ("Smart Center AI", "we", "us"). By using our websites, calling our demo line, or signing up for our service, you agree to them. If you do not agree, please do not use our service.

Our service is for businesses. You must be at least 18. If you sign up for a business, you confirm you have the authority to do that.

2. What we provide

Smart Center AI sets up an AI receptionist for your business. It answers your calls, talks with callers, books jobs on your calendar, sends you a summary of each call, and transfers real emergencies to you or your on-call person.

We set it up with you. It goes live about 3 days after your onboarding, once you are happy with it. We may improve or change the service over time.

3. The free demo

The demo is free and is only for trying our service. It is answered by AI and is recorded for quality purposes. It is not a promise of how your live receptionist will perform. Please do not share sensitive information such as card numbers on the demo call.

4. Price, billing and cancelling

• The price is $497 a month. There is no setup fee and no contract.
• You can cancel at any time by emailing [email protected]. Your cancellation takes effect 72 hours after we get your email.
• All sales are final. We do not give refunds.
• You are billed on the same day each month that your service started, using the payment method you gave us.
• If we change the price, we will tell you at least 90 days before it changes.

5. AI limits and your responsibilities

• AI can make mistakes. It may mishear a caller, miss a detail or book the wrong time. Please read your call summaries and check your bookings.
• It is not for 911 or life-safety emergencies. Callers in danger should always dial 911. Our emergency transfer is a convenience and we do not promise it will connect every time.
• You tell us your services, service area, hours and rules, and you keep that information accurate.
• You are responsible for how you use the service and for what your business promises to its customers.

6. Laws for your own callers

Recording calls, using AI on calls, and sending texts are regulated, and the rules differ by state. You are responsible for giving your callers any notices and getting any consents your business needs. We give you the tools, but we do not give legal advice.

7. Text message terms

These terms cover the text messages we send for Smart Center AI.

• What you get: demo instructions and follow-up messages about your demo and our service. We do not send marketing texts.
• How often: message frequency varies.
• Cost: message and data rates may apply. We do not charge for texts.
• Stop: reply STOP at any time to opt out. You will get one message confirming it.
• Help: reply HELP, or contact us at [email protected] or (951) 720-4017.
• Carriers: phone carriers are not liable for delayed or undelivered messages.
• Consent: agreeing to texts is not a condition of buying anything.
• Privacy: see our Privacy Policy. We do not share mobile information with third parties for marketing, and we do not share text opt-in data and consent with any third party.

8. Using the service properly

You agree not to do any of the following.

• Break the law or use the service to harass, threaten, deceive or defraud anyone.
• Send spam or unwanted messages.
• Copy, resell, reverse engineer or try to break into the service.
• Overload or disrupt the service or the networks it runs on.

9. Phone numbers, carriers and other services

Calls and texts travel over phone carriers and other services we do not control. We are not responsible for carrier outages, carrier rules or limits, or problems at these other services.

10. Ownership and feedback

We own the service, our software and our content. You keep your own business information. If you give us ideas or feedback, we may use them without owing you anything.

11. Estimates on our website

The calculator on our page gives an estimate based on the numbers you type and a simple assumption that 1 in 4 missed calls would have booked. It is not a promise of results or earnings.

12. No guarantees

We provide the service "as is" and "as available". We do not promise that every call will be answered or booked correctly, or that the service will always be available or free of errors. The law may give you rights we cannot take away, and these terms do not try to.

13. Limits on our responsibility

As far as the law allows, Smart Center AI LLC is not liable for indirect or consequential damages, or for lost profits, lost jobs or lost business. Our total liability to you for all claims related to the service or these terms will not be more than the fees you paid us in the 3 months before the event that caused the claim. This limit does not apply where the law does not allow it, including for fraud or willful misconduct.

You agree to cover claims and costs that come from your misuse of the service or from breaking these terms or the law.

14. Ending the service

You can stop at any time (see Price, billing and cancelling). We may suspend or end your service if you break these terms or the law, or if we stop offering the service. Parts of these terms that are meant to last, such as ownership, limits on responsibility and the law that applies, stay in effect.

15. Which law applies and how disputes are handled

These terms are governed by the laws of the State of California. Any dispute between you and us will be settled by binding arbitration held in Riverside County, California, instead of in court. The arbitration will be run by the American Arbitration Association under its rules, with one arbitrator, under the Federal Arbitration Act. It will be held in Riverside County, California, or by video call if we both agree. Each side pays its own costs, and the arbitration fees are shared as the AAA rules say. The arbitrator's decision is final and a court may enforce it.

You or we may each bring a claim in small claims court if it qualifies. Claims must be brought on an individual basis only, not as a class or group. Either side may ask a court to stop misuse of its intellectual property while the arbitration is pending. If any part of this section is found unenforceable, that part is removed and the rest stays.

16. Changes and contact

We may update these terms and will post the new version here with a new date at the top. If you keep using the service after a change, you accept it.

Questions: Smart Center AI LLC, 11793 Westview Pkwy, San Diego, CA 92126, [email protected], (951) 720-4017.